Frequently asked questions

FAQ

payment

What payment methods do you accept?

We accept major credit cards, including:

  • Visa
  • MasterCard
  • American Express
  • Paypal

Exchange process

Initiating Exchange:

When dissatisfied with a product, contact customer service (email, phone, or live chat) providing order details and reasons for exchange.

Understanding Policies:

Familiarize yourself with our exchange policies, including time frames, eligibility conditions, and any associated costs.

Packaging and Returning:

Securely pack the item for return, following packaging guidelines. Ship it back using a reliable method, adhering to provided instructions.

Processing Time:

Upon receiving the return, we will inspect and process the exchange. Stay informed about expected timelines during this phase.

Receiving Replacement:

Once the exchange is processed, expect the arrival of your replacement item, signifying the successful completion of the exchange process.

How do I return my items?

We offer free returns to the following countries;

United Kingdom (mainland), United States, Canada, Germany, Austria, Switzerland, France, Belgium, Netherlands, Sweden, Denmark, Finland, Norway, Australia, New Zealand and Ireland.

If your country is not listed here you may be responsible for the cost of your return.

Out of stock

We can't always give a heads up about when products will be restocking as it's always subject to change. However, we do have a back in stock function on selected product pages, so we can notify you when they're restocked.

GET NOTIFIED ABOUT RESTOCKS

  1. Select the item you're interested in
  2. Select the 'SIZE OUT OF STOCK?' link on the product pages (below the item sizes section)
  3. Hit the 'NOTIFY ME' button on the size you're interested in to be notified as soon as it's available - simple!